So today, after yet another week of zero communication from the girl AND her manager, Lu decided our only option was to go into their office and demand a resolution right there and then. We are not tolerating any more unnecessary delays.
But guess what? Conveniently, both the girl and the manager were not in the office and they sent another girl who does not work on the project to talk to Lu and give her yet another run around. She advises that the girl has been away sick all week... excuses... this is not our problem, the girl has repeatedly ignored and refused to return our calls and emails for months, not just this week. Besides, we had emailed 2 people, the girl AND her manager, so are they saying the manager is incapable of responding? Again, unprofessional.
If you think by this stage, are we frustrated? Angry? Impatient? YES YES YES YES YES YES!
And Yes a few more times after that as well!
I don't think we've ever treated with such disdain ever, from anywhere, by any other business. I feel disgust in the pit of my stomach.
I don't think we've ever treated with such disdain ever, from anywhere, by any other business. I feel disgust in the pit of my stomach.
So tonight we wrote an email to all the managers listed on their website. By now, we really don't care whether the person has anything to do with our project, we just want a response. Any response. Someone who was prepared to help us.
The house is finished. It should not be this hard or take this long to arrange a settlement date.
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